Excuse me? What “table service” again? (McDonald’s)

(This was originally posted on one of my food blogs, LetsGrabABurger.Wordpress.com)

Over the past year, McDonald’s has installed self-service kiosks in their locations across Canada, and in the past few months has come up with “table service” – where they would bring the food to your table as you wait.

Today, I ordered a combo at their Surrey/Guildford location and requested “table service,” but guess what?

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I received an empty cup instead of the beverage I ordered when using the self-serve kiosk.

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I was there for more than half an hour, and I looked around at other tables when the staff brought over those customers’ orders. Yup. It seemed like others were receiving their beverages instead of empty cups!

So, chalk this one up as “inconsistent service.” Or, as I call it, “half-table service.”

Interestingly, a week earlier when I was at the Kingsway/Victoria location in Vancouver, there wasn’t even an option provided on the kiosk window to have table service! They had those medallion things for table service at the kiosks, though!

Again, inconsistency… Yikes… Can McDonald’s get anything right?

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Posted on January 7, 2018, in Customer Service, Life. Bookmark the permalink. Leave a comment.

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